Send us your samples. Get back answers you can publish. Guaranteed.

Every project gets a fixed quote after the free design review. It covers sequencing, analysis, figures, the Methods text and the guarantee, so the quote is the invoice.

Yes. Most samples we receive are below 1 ng/µL, and our recovery pipelines save samples other labs discard.

The one that fits your question. We run projects on Illumina, Oxford Nanopore and PacBio, and often price the same project on two platforms side by side.

No. Custom analysis, figures and the Methods text are part of every project. If you have one, they get all results as tables and the processed data to work with.

Yes. We are an EU company, work under GDPR and sign a data processing agreement before any data moves.

Yes. We work with labs in the United States, across Europe and further afield. The shipping is our job rather than yours: the sample kit, the courier and the customs paperwork are organised and paid by us.

Yes. Bioinformatics only covers data you already have, from any provider or public archive.

The quote is the contract. The figure you sign is the figure we invoice, and the guarantee is a clause inside it, not a promise on a website. We can work that way because the design review comes first: by the time we price a project we know the sample type, the input amounts and the depth your question needs. The surprises after that are ours to absorb.

Sequencing beyond what we agreed. If the project needs more sequencing than the quote describes, that is new work and we price it before starting. The bioinformatics has no such limit: new questions, extra analyses, a different way of looking at the same data, all of it sits inside the price you already paid.

You do. The quote says what you will receive, and the project is finished when you have it and it does what we said it would. If you tell us it does not, that is a claim on the guarantee, not a negotiation.

Then we tell you and stop, and you pay nothing for the attempt. If you can collect or produce the material again, we cover the shipping for the second attempt too, so trying twice costs you the sample and nothing else.

Tell us what is wrong and we redo them. Figures are revised until they work for the paper you are writing, at no extra cost, and that includes changes a reviewer asks for months later.

Nothing. The review is free, and it sometimes ends with us saying the experiment will not answer your question. That answer is worth more to you than a project we should not have sold.

Four things. Email a few lines about your project. Talk to a scientist on a short call. Approve the quote. Pack and ship the samples. After that, the next thing you do is read the results.

The exact numbers come with your quote, because they differ by method. In general: low-bind tubes, labelled so the label survives a freezer, and never the last of a precious sample, so there is material left if anything needs repeating.

Either. Tissue, swabs, stool, blood, cells or extracted DNA and RNA all work. Extraction is part of the project, and the guarantee covers it when it has to be repeated.

We hold it until you sign the project off, in case anything needs repeating, then return or destroy it as you prefer. Tell us which when you ship.

Figures at publication resolution, the tables behind them, the processed results, the raw reads, the code that produced it all, and a Materials and Methods paragraph written for your manuscript. Whatever else the paper or the grant needs comes with it: submission to the NCBI or ENA archives, the accession numbers, and the data management paperwork funders ask for.

Yes. We prepare the metadata and submit it, so the accession numbers are in your hands when the manuscript needs them.

Thirty days after sign-off we delete everything, unless you ask us not to. If you ask, we keep your raw data and results for up to 5 years and support the project for all 5, free of charge. A reviewer’s question two years after delivery does not mean sequencing again, and re-running an analysis on data we already hold costs you nothing.

You do, and yes. Your samples, your data, your figures, your results. We claim no rights over any of it and we do not reuse your data for anything.

Yes. We either build one or work without one: de novo assembly, reference-free variant calling and marker-based methods all work on species nobody has sequenced. The design review picks the route.

No. Small projects get the same design review, the same analysis and the same guarantee. We will tell you plainly if two samples cannot answer your question, before you spend anything.

Yes, and above a certain size the price changes in your favour. Past 300 samples, or 900Gb of data, show us a quote for the project from any other sequencing provider and we come in 5% under it, with the bioinformatics, the 5 years of support and the project guarantee still included.

Exactly that. If you are not sure your samples qualify, we agree it on the first call: you ship them to our facility at no cost to you, and we run a full QC on them for nothing. The project only goes ahead if they qualify, or if our in house rescue pipelines can bring them back. If neither works, you have spent nothing and you know where you stand.